[2015-09-24] Document Retention Setting

If you’ve visited DocRaptor in the last few days, you probably noticed that we updated our privacy policy. Specifically, we’ve changed one line to reflect new options in how we store your documents. Prior to this update, all data sent to us (and all the generated documents) were held on our server for up to 4 hours. Now, we’ve put control over that policy directly in the hands of you, the user.

The new system lets you pick a data retention time that suits your needs (in your account settings), from holding your data for a week to an option that retains your data for as short a period as practical. The “as short as possible” option will delete your input as soon as it is consumed, and your output as soon as it is downloaded, or after 15 minutes if it is not downloaded.

I know it seems like setting it to “as short as possible” seems like the best option, but we’ve got those other options for a reason. We are committed to providing correct documents, every time, and are standing by to help you achieve that result. If you experience any problem with a document – from a failure to load assets to a style that isn’t quite right, we encourage you to use our help request feature. If you are using “as short as possible”, you will not be able to access this feature, because your data will already be gone from our system. If you do not create a help request, we are unable to see your document – our support team can only access documents that have been flagged via a Help Request.

Unless you have a use case that requires the highest possible security, we encourage you to use a longer data retention time, especially while you are in development, so that we can provide better support. A longer retention time also gives you more time to retrieve your finished documents. Your documents are always encrypted while they are on our servers, and we continue to be committed to keeping your data absolutely secure.

To select your data retention time, simply log in to DocRaptor and go to your settings page:

Then select the time that best meets your needs:

Now the control is in your hands! If you’ve never used our Help Request feature, feel free to make a help request just to say ‘hi’, we love seeing what sorts of documents our customers are generating. We look forward to working with you to convert your HTML to PDFs that perfectly fit your document needs!